New Patients

A referral is not required to see a physical therapist as a direct-pay client. Referrals are most commonly needed for insurance reimbursement, though many of the insurance plans we are in-network with do not require one for physical therapy. As a courtesy, we are happy to perform an insurance eligibility check at no cost to you to help clarify your individual benefits and requirements. And while a referral isn't always necessary, we love collaborating with physicians and other healthcare providers whenever possible — it helps us better understand your medical history and build the most comprehensive treatment plan for you.

Please come prepared to expose the body region being evaluated or treated. For lower-extremity injuries, wear shorts. For shoulder, neck, or upper-extremity conditions, wear a tank top or sleeveless shirt. Wearing appropriate clothing helps maximize treatment time and allows for a more thorough evaluation.

Appointments are one-on-one, 60-minute sessions with Dr. Morgan Mackenzie. As W.E.S.T. Physical Therapy grows, patients may occasionally work with support staff under Morgan's direct supervision, but Morgan remains actively involved in your care throughout your treatment experience.

It depends on your goals and condition. After your evaluation you'll receive a personalized plan with a clear sense of how many visits to expect and what progress looks like. Because every session is focused and hands-on, many active patients need fewer visits. If you're recovering from an acute injury or surgery, expect a higher frequency of visits initially — many post-operative protocols call for two to three visits per week for several weeks. As healing progresses and independence improves, visits are often spaced farther apart. Many W.E.S.T. patients then graduate from active rehabilitation into package-based prevention and wellness care — such as our Promotion for Prevention (12 visits over 12 months), our 6-Visit Package (one visit every other month), and our Seasonal Package (4 visits throughout the year) — to stay strong and ahead of injury.

W.E.S.T. Physical Therapy is currently in-network with select insurance plans. Please visit our Insurance & Billing page for the most current list of accepted insurers. As a courtesy, our billing manager, Lisa Snavely (lisa@sevansjh.com), can perform an insurance eligibility check to help you better understand your benefits. While we are happy to verify information when possible, patients remain responsible for understanding their individual insurance coverage, deductibles, copays, and authorization requirements. For plans we are not in-network with, we can provide a superbill that may be submitted for potential out-of-network reimbursement, depending on your individual benefits.